Where goods are in stock we aim to dispatch your order within 48 hours of receipt (orders placed on a Friday afternoon or weekend will be dispatched the next working day). Delivery should be approximately 2 - 3 days after dispatch although some larger items are sent on a next day service. Occasionally, where timing allows, orders may be dispatched the same day as they are placed. If you choose to cancel your order once it has been dispatched you will be charged for delivery and the cost of return postage.
If you have a safe place to leave your delivery then please tell us as it helps to ensure you receive your goods without delay. If you are unavailable when our delivery partner attempts delivery they will usually drop a card in to offer you collection from a local collection point or arrange a further delivery. If you refuse delivery of your order, or are not available to accept the delivery on further attempts, you may be required to cover any extra costs incurred. Please note: we will deliver goods to the address given on the order and, whilst we will endeavour to sort out any problems resulting, we cannot take responsibility for incorrect delivery instructions.
Standard delivery is to Mainland UK, some deliveries to UK Highlands and Islands* will have a higher charge due to the additional costs we incur. Selected items are also available for European delivery. Basic online delivery charges are as follows:
Mainland UK/Highlands & Islands
Standard Orders £5.95
Small Furniture and Bulky £10.00/£20.00
Larger Items £15.00/£30.00
Small Items £17
Standard Orders £20
All other items by request
Worldwide: we are happy to give you a cost for delivery elsewhere and will always quote a price in line with what we are charged ourselves. Email us at firstname.lastname@example.org for a delivery quote.
*UK Higlands and Islands includes; Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE). These areas may also experience delivery delays.