Delivery & collection
Our Brighton shop is open for collections 7 days. You will receive an email as soon as your order is ready but you can call to check on 01273 621116 during store open hours if you have not yet received this.
We send orders nationally using Fedex or Royal Mail Tracked. Orders local to our store in Brighton (BN1, Bn2, Bn3) are sent with Zedify using electric bike vans. In all cases it helps to ensure a safe delivery if you give a mobile number and an email as this enables you to receive tracking updates direct from the delivery company.
Where goods are in stock we aim to dispatch your order within 48 hours of receipt (orders placed on a Friday afternoon or weekend will usually be dispatched the next working day). Delivery should be approximately 2 - 3 days after dispatch although some larger items are sent on a next day service and occasionally local items will be delivered on the same day. Occasionally, where timing allows, orders may be dispatched the same day as they are placed. If you choose to cancel your order once it has been dispatched you will be charged for delivery and the cost of return postage.
If you have a safe place to leave your delivery then please tell us as it helps to ensure you receive your goods without delay. If you are unavailable when our delivery partner attempts delivery they will usually drop a card in to offer you collection from a local collection point or arrange a further delivery. If you refuse delivery of your order, or are not available to accept the delivery on further attempts, you may be required to cover any extra costs incurred. Please note: we will deliver goods to the address given on the order and, whilst we will endeavour to sort out any problems resulting, we cannot take responsibility for incorrect delivery instructions.
Standard delivery is to Mainland UK, some deliveries to UK Highlands and Islands* will have a higher charge due to the additional costs we incur. Selected items are also available for European delivery. Basic online delivery charges are as follows:
Mainland UK/Highlands & Islands
Standard Orders £5.95
Small Furniture and Bulky £10.00/£25
Larger Items £15.00/£30.00
Furniture/Mirrors by request
Until we have a clearer indication of shipping and admin costs we are temporarily suspending shipping to our European neighbours on the site. However we are happy to consider shipping by request, please email with your town/zip code and your order request to firstname.lastname@example.org to request a shipping cost.
Worldwide: we are happy to give you a cost for delivery elsewhere and will always quote a price in line with what we are charged ourselves. Email us at email@example.com for a delivery quote.
*UK Higlands and Islands includes; Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE). These areas may also experience delivery delays.