Abode will endeavour to confirm and despatch your order within 48 hours of receipt. If we foresee any delays with the delivery of your order we will contact you by the fastest assumed means you make available to us at registration.
If in the unlikely event that your order arrives damaged, please email us immediately on firstname.lastname@example.org with your contact details or call us on 01273 621116. We will assess the best way to deal with the damaged items and, if required, arrange for a replacement.
While we hope that you are delighted with your order, we understand, due to the limitations of viewing items on the internet, it may not be what you had expected and sometimes you will want to return items to us. Please check goods on receipt and contact our office as soon as possible on email@example.com to advise a return together with the reason and to confirm whether you would like to exchange, receive a credit note or refund. Items must be returned to us within 14 days of receipt and, providing goods and their original packaging are in perfect condition, we will arrange the agreed exchange/refund. The parcel and its contents are your responsibility until they reach us. Please wrap the items securely and include details including your order number and the action required, and return them to our Brighton store (address below) by insured registered delivery and keep the posting receipt. Where items are received outside our returns period we will issue you with a credit note, and in some circumstances, where more than 30 days have passed we reserve the right to refuse acceptance of a return and/or charge a restock fee. If for any reason you are unable to return the item to us please contact us as soon as you are aware (eg self isolation) and we will work out the best way to manage the return with you.
Please note in line with current regulations Earrings are non returnable.
The cost of returning goods is at your expense. This does not affect your statutory rights.
Alternatively you may return goods directly to our store. Please note that items bought in the store are not subject to refund unless faulty.
The return address is:
32 Kensington Gardens